Terms of Service

2. Scope of Career Coaching Services

Career coaching services focus on helping clients achieve their career development goals, transition between roles, or improve sales performance. Services include but are not limited to:

• One-on-one career coaching sessions (virtual or in-person)

• Career strategy consultations

• Support in career transitions and decision-making

• Sales performance coaching

• Workshops and group coaching (if applicable)

3. Session Structure for Coaching

• Sessions will be held at mutually agreed-upon times.

• The Client is responsible for attending scheduled sessions. Failure to attend without prior notice may result in forfeiture of the session.

• Sessions may be conducted virtually or in person.

4. Confidentiality for Coaching

• The Coach agrees to maintain confidentiality regarding all personal information shared during coaching sessions, except where disclosure is required by law or the Client provides written consent.

• The Client acknowledges that career coaching is not a substitute for therapy, legal, or financial advice.

• The Coach may receive supervision, mentorship or credentialing from another coach or organisation.  The Client may be referred to anonymously.  The Client acknowledges that the supervision relationship is itself confidential.

• Please also see 17. Code of Ethics.

5. Mental Health First Aider

• The Coach is a certified Mental Health First Aider and may signpost the Client to appropriate mental health services if concerns arise. However, the coaching service is not a replacement for therapy or medical support.

6. Scope of Sales Training Services

Sales training services are designed to help individuals and teams improve their sales techniques and overall performance. Services may include:

• Customised or contextualised sales training programs tailored to the Client’s needs

• Delivery of workshops, webinars, or in-person training sessions

• Follow-up assessments and support post-training

• Training materials and resources for continued learning

7. Training Session Structure

• Training sessions will be contextualised based on the Client's objectives, with agreed-upon content, format, and delivery method.

• Training materials and follow-up resources will be provided as needed.

• Sessions can be delivered virtually or in person, depending on the Client’s requirements.

8. Confidentiality for Sales Training

• The Coach/Consultant agrees to maintain the confidentiality of all business-related information, including strategies, sales techniques, and performance data shared during training.

• All training materials and methodologies remain the intellectual property of the Coach/Consultant or represented organisation unless otherwise agreed.

9. Cancellation and Rescheduling for Sales Training

• Clients must provide at least 14 days' notice to cancel or reschedule a training session. Cancellations with less than 14 days’ notice may incur a cancellation fee or as per the represented organisation’s terms.

• In emergencies, rescheduling may be offered at the Coach/Consultant’s discretion.

10. Scope of Revenue Enablement Consultancy Services

Revenue enablement consultancy services focus on aligning sales, marketing, and operational strategies to maximise revenue growth. Services may include:

• Revenue strategy development and implementation

• Consultancy on aligning sales and marketing teams

• Enablement frameworks and sales tool assessments

• Stakeholder engagement and training for internal teams

• Project-based consultancy with specific deliverables

• eLearning and workshop delivery

11. Project Structure

• Consultancy projects will have clear deliverables, timelines, and objectives, which will be agreed upon at the start of the engagement.

• Regular progress reviews will be scheduled to ensure alignment with project goals and deliverables.

• Fees, timelines, and payment terms for consultancy projects will be agreed upon in a formal proposal.

12. Confidentiality for Consultancy Projects

• The Consultant agrees to maintain confidentiality concerning all sensitive business information, including strategies, financial information, and any proprietary data shared during the consultancy engagement.

13. Cancellation and Termination for Consultancy Projects

• Consultancy projects may be terminated by either party with 30 days' written notice. The Client will be responsible for any work completed up until the termination date.

• If a project is cancelled after work has begun, the Client will be liable for any work completed to date, and any payments already made will not be refundable.