Customer Stories & Testimonials

After a recent promotion from BDR to AE, Miles wanted to achieve consistent quota attainment and understand why deals slip from month to month.

Initially, the coaching sessions focused on tactical sales techniques, but it soon became apparent that the blocker was partially due to mindset. Despite knowing the call structure Miles was hesitant to ask broad business questions, these felt like a device that was of benefit to him as a salesperson, but not the customer.  Those questions felt selfish and self-indulgent.

Through our coaching sessions and call reviews, we worked on reframing his approach and agreeing on small, actionable steps across a full quarter. We shared the next steps (not session content) with his manager to support accountability.  Miles started to see a shift in his confidence and results, which drove him to double down on his process and command of each call.  He looked at other opportunities to improve his approach including a stage presence course, this gave him the confidence to slow his pace and make his prospects feel heard.

Within six months, Miles not only exceeded his sales targets but also achieved the highest average order value per prospect in his segment.